The affects of bad business communication

Lesson 1	Lesson 2	Lesson 3	Lesson 4	Lesson 5	Lesson 6
		End of unit taskLesson 2Lesson 3

Lesson Objectives

• Recognise that bad communication can have a negative effect on business
• Understand the main problems for a business that can stem from poor communication

Starter (5 Minutes)

XYZ florists is a local business which has a lot of deliveries to do daily. Explain how poor communication from their customers could lead to major problems with their deliveries. What happens if they leave a "sorry we missed you card" and ask the customer to collect the next day?

Key Terms

Stakeholder - an individual or group with an interest in a business

Activity

Check your recent marks on the marksheet

Activity (10 minutes)

Bad business communication is well documented with examples - google to find out some REAL examples of bad communication.

(Texting an employee to fire them, writing to a customer who has died)

Task (35 minutes)

Bad communication has consequences

Explain how 3 of the consequences below can happen as a result of bad communication.

• Falling Sales
• Disruption of supplies
• The environment
• Effects on the workforce
• Effects on productivity & efficiency
• Bad publicity

Plenary (10 minutes)

Look over the last 6 lessons on communication - can you list the points we have covered?